The National Welfare Rights Network has published a factsheet for people who have received a debt collection letter from Centrelink to help better understand what to do. It can be accessed on their website here.
Other organisation you can contact if you have questions about the debt collection process are listed below:
National Welfare Rights Network; Website: http://www.welfarerights.org.au/organisations
In Queensland the organisations are:
Between 9.30am and 4.00pm weekdays
07 3847 5532
1800 358 511 (freecall)
Townsville Community Legal Centre; Email: firstname.lastname@example.org, Website: www.tcls.org.au, Ph: 4721 5511
Legal Aid Commissions; Your local legal aid commission can give you information and advice.
Local Community Legal Centre; Your local community legal centre can give you legal information and advice. Most services are free.
National Debt Help Line on 1800 007 007 between 9.30am and 4.30pm Monday to Friday . Operators will provide support and if necessary a face to face appointment for clients who require ongoing support.
Commonwealth Ombudsman; Website: http://www.ombudsman.gov.au/ - Assists the public by investigating and resolving complaints about Government departments and agencies.
Your Local Member of Federal Parliament; Website: http://www.aph.gov.au/About_Parliament/House_of_Representatives
Lifeline; Website: https://www.lifeline.org.au/, Ph: 13 11 14 - A national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.