Water

Water is essential to everyday life. However, there can be issues related to provision, service and affordability. QCOSS works to ensure fair and equitable access to water and wastewater services as part of its commitment to policy and advocacy on the part of low income consumers. Our work includes: input to policy decisions related to water; input to the regulatory framework; working with utility companies to make sure that they offer support to consumers who might have difficulty paying bills; education and publicity around water issues; and working to make sure that relevant concessions are available to consumers.

Report Tenant Water Charging in Southeast Queensland
Published: Nov 2012
A preliminary investigation into issues faced by tenants who are charged for water consumption.
Policy Paper Draft water policy paper
Published: Oct 2012
Draft water policy paper for review and comment
Water in SEQ before and after reform
Published: Jan 2012
Diagrams outlining the reforms to water and wastewater service provision under the 2008 creation of the SEQ Water Grid.
Who does what in water in Queensland
Published: Jan 2012
A brief overview of the entities involved in the water and waste water arena in Queensland and their respective responsibilities.
Submission Submission to 30-Year Water Strategy for Queensland
Published: Apr 2013
Submission to the Department of Energy and Water Supply Discussion Paper for the 30-Year Strategy for Queensland's Water Sector. March 2013.
Report Appendix 3 Customer Service Standards in Water (A3)
Published: Nov 2012
Table summarising customer service standards in various jurisdictions in Australia.
Report Customer Service Standards in Water
Published: Nov 2012
A comparative survey of standards applying to selected water businesses. Effectiveness of Guaranteed Service Levels (GSL) schemes are examined and options for setting customer service standards in Queensland are explored.
Help at hand to cope with water price increases
Published: Mar 2011
The Queensland Council of Social Service and Queensland Urban Utilities hosted special forums in Brisbane and Ipswich to make community service workers aware of the assistance available to help disadvantaged Queenslanders cope with rising water costs.

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