PROMOTING RESILIENCE IN FRONT LINE WORKERS
Organiser:
Matthew Ford & Geoff Fitzgerald When:
Fri, 25/05/2012 - 9:00am - 4:00pm
Pricing:
$286.00 includes lunch, morning & afternoon tea, workshop notes, CD This workshop will teach managers, team leaders and front-line workers the skills to reduce stress, manage conflict situations and protect themselves from issues of burnout, psychological injury and compassion fatigue. Moreover, participants will learn to manage difficult interactions with consumers, stakeholders and co-workers allowing them to enhance working relationships as well maintain their emotional wellbeing and motivation. This training is for anyone who regularly deals with important, complex and difficult interpersonal situations in a demanding context.
Core content:
- managing yourself while managing others,
- using greater emotional intelligence in your work,
- learning effective de-stressing strategies,
- becoming comfortable with managing conflict situations positively,
managing competing demands and enhancing your emotional intelligence.
Summary:
This workshop will teach managers, team leaders and front-line workers the skills to reduce stress, manage conflict situations and protect themselves from issues of burnout, psychological injury and compassion fatigue. Moreover, participants will learn to manage difficult interactions with consumers, stakeholders and co-workers allowing them to enhance working relationships as well maintain their emotional wellbeing and motivation. This training is for anyone who regularly deals with important, complex and difficult interpersonal situations in a demanding context.
