Energy retailers must provide support to people experiencing hardship

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Energy retailers are now obliged to implement new hardship policies that provide clearer and better assistance to customers experiencing financial difficulty.

The Australian Energy Regulator’s (AER) Customer Hardship Policy Guideline requires retailers to ensure hardship programs are easily accessible to customers and that standard statements explaining how they will help are included in their policies.

The AER has useful advice and resources on its website to support people that are having trouble paying their energy bills due to hardship.

17 October 2019 |Focus area: , |Location: