Community service workers and other consumer advocates are invited to learn more about telecommunications consumer protections, including recent changes to the Telecommunications Consumer Protections (TCP) Code.
We will also host a discussion forum to consult with you on key policy issues, and to give you the opportunity to share the challenges you face when helping consumers with telco issues.
The workshop will be hosted by the Australian Communications Consumer Action Network (ACCAN), Australia's peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services.
The workshop will focus on the following:
An overview of telecommunications consumer protections
This session will give a broad overview of consumer protection rules in the telco space, focusing on the TCP Code. We will explain how the TCP Code is developed, applied, and enforced. We will run through key rules in the TCP Code as well as how consumer advocates can use them to keep telcos accountable and deliver better outcomes for their clients.
Consumer advocate discussion forum
This session will provide participants an opportunity to share their experiences. We will facilitate the discussion and address topics such as poor selling practices, financial hardship arrangements, the Telecommunications Industry Ombudsman and more.
Time: 10:00am to 1:00pm
Date: Monday 11 November 2019
Location: Souths Leagues Club, Davies Park, Jane Street, WEST END 4101
Morning tea will be provided.
Register for the workshop here.
Can't attend in person?
We will be holding a shorter one hour webinar in the afternoon. This will be a general catch up to and provide a briefer overview of the consumer protection rules in the telco space, focusing on the TCP Code. Find out more about the webinar here.
Register for the workshop now
WEST END, QLD 4101