Unpacking Automation in Social Services
The purpose of the roundtable is to explore how automation is being used in social services, the opportunities, risks and consequences of using them, and what social service organisations can do to support ethical, accountable and inclusive automation in social services. Professor Virginia Eubanks will talk to her research from the USA and beyond, and will dialogue with researchers from the University of Queensland examining automation in Australian social services.
The roundtable is open to senior practitioners from the community service sector with interest and experience supporting service users navigate automated service systems.
Professor Eubanks is an Associate Professor of Political Science at the University at Albany, SUNY. She is the author of Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor; Digital Dead End: Fighting for Social Justice in the Information Age; and co-editor, with Alethia Jones, of Ain’t Gonna Let Nobody Turn Me Around: Forty Years of Movement Building with Barbara Smith.
Her investigative reporting and personal essays have appeared in The New York Times Magazine, Scientific American, The Nation, Harper’s, and Wired. With Andrea Quijada, she is gathering oral histories of the global automated welfare state for Voice of Witness. She is a 2022 scholar-in- residence at the Electronic Privacy Information Center (EPIC).
Associate Professor Philip Gillingham practiced as a qualified social worker for 16 years before becoming an academic in 2004. His research focuses on the improvement electronic information systems in social welfare agencies, particularly child and family services.
Dr Amelia Radke is an anthropologist and socio-legal scholar studying the intersection of digital technology and human rights in the context of Indigenous sentencing courts, gender-specific bail programs, and kinship rights.
Date: Tuesday, 18 October 2022
Time: 3:00pm to 5:00pm
University of Queensland
293 Queen Street
Brisbane City Q 4000
Brisbane, QLD 4000