Workshop: A human rights-based complaints process
A key way for service providers to empower their users is to provide them with a robust and useful complaints procedure which fosters active and regular feedback. This feedback allows service providers to enhance their services for all users.
At this practical, hands-on workshop, participants will have the opportunity to review and refine their existing procedures in a group work setting. The session will also cover the legislative requirements of a human rights-based complaints process and how it should be implemented.
Please bring your own complaints documents to workshop them with colleagues across the sector.
Date: Thursday, 20 May
Time: 2:30pm to 4:00pm
Location: Online via Zoom