Government applauded for improving emergency energy assistance access

  • A woman is sitting in her darkened kitchen at the dinner table under a very dim light
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Queensland Council of Social Service (QCOSS) welcomes the government’s decision today to simplify the application process for emergency financial assistance for energy bills.

The Home Energy Emergency Assistance Scheme (HEEAS) is designed to support low-income Queenslanders experiencing sudden or temporary financial difficulties who are unable to pay their current electricity or gas bill.

Following recommendations from QCOSS and the community sector the application form will be simplified, shortened and made available electronically, as well as in the traditional paper-based form.

QCOSS CEO Mark Henley said these changes will reduce barriers for those applying for the scheme.

“We are pleased that recommendations provided by QCOSS, on behalf of the community sector, will be implemented by the state government,” said Mr Henley.

“Simplifying the application process, and providing an electronic version of the form, will improve accessibility of the scheme to those who need it.

“QCOSS looks forward to working with the state government to promote this concession across the state to ensure this emergency assistance reaches those most in need.”

For more than 55 years QCOSS has been a leading force for social change to eliminate poverty and disadvantage. With members from throughout Queensland, QCOSS supports a strong community service sector.