Ecstra Response and Recovery Grants

Status: Ongoing

Region: Australia wide and Queensland wide

Amount: Up to $100,000


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  • Eligible organisations may apply for up to three $100,000 grants 

  • Open to established community organisations with DGR 1 status

  • Applications close 30 April 2020 and will be assessed on a weekly basis, with formal grant announcements by mid-May 2020 

Community organisations play a vital role in ensuring vulnerable consumers can access information, support and direct assistance to navigate the financial and economic impacts of COVID-19.

The ongoing effects of the recent Australian drought, bushfires and floods are compounded by the current pandemic crisis. This means many consumer organisations are stretched as they respond to increasingly complex and urgent community needs.

Ecstra supports community organisations assisting Australians on a range of financial issues including debt and credit stress, job losses, small business sustainability, navigating the social security system, early access to super, essential utilities and services, scams, financial abuse, payday lending, banking, insurance, legal and tenancy issues.

The Ecstra Response and Recovery Grants focus on practical support to ensure frontline community organisations can:

  • continue to respond to the immediate crisis, to deliver vital services and support to Australian communities facing financial issues

  • support staff working remotely or in different environments

  • adapt services to meet the needs of vulnerable consumers in the absence of face-to-face or direct service delivery, and

  • build infrastructure and organisational capacity to address the long term social and economic recovery period that will follow the COVID-19 crisis.


To qualify, applicants must:

  • have DGR 1 status

  • be registered, and up to date with their ACNC reporting

  • be an established community organisation with proven experience working with Australian consumers on issues of financial assistance, financial hardship and/or financial education


A total grant pool of $3,000,000 is available, with individual grants of up to $100,000 each. Organisations may make up to three requests for funding of up to $100,000 each.

Applicants must indicate their funding needs, and how they will use an Ecstra Response and Recovery Grant to respond to financial and consumer related issues arising from COVID-19.

The following examples are not exhaustive, but may assist organisations when completing their application:

  • resources needed to adjust to remote working arrangements and ensure continued, secure delivery of services to vulnerable consumers via online/video/phone support

  • strengthening systems to ensure business continuity, retention, security of client and sensitive data, CRM systems or similar

  • funding to cover quantified lost revenue/sunk costs from the deferral or cancellation of actual service operations as a direct result of COVID-19 (excluding fundraising campaigns and events)

  • funding to support employee health, wellbeing, training and retention with a direct connection to the current period of social and economic uncertainty

  • initiatives to inform, educate, protect and provide support to vulnerable consumers facing financial issues (as set out above).

In assessing applications Ecstra will review:

  • geographical location, with a view to ensuring community access to services across states and a spread of regional and metropolitan areas

  • existing consumer reach and community partnerships, size, scale and nature of services the organisation provides relative to the funding request.

For more information: