Information and Support Worker, Forced Adoption Support Service

Employer: Jigsaw Queensland Inc.

Region: Brisbane

Closing Date: 20 June 2024

Job Description:

The Forced Adoption Support Service is a confidential information, support and referral service for people affected by past adoptions. The service supports people who were adopted, mothers and fathers who lost children to adoption, siblings, partners and immediate family members of people affected by forced adoption. The service complements and enhances existing services funded by State/Territory governments aiming to improve access to peer support, professional counselling, and records and family tracing.

Information and Support Workers provide responsive, high-quality services to people affected by past adoptions, and collaborate with the Team Leader, colleagues and the Management Committee.

Key Responsibilities

  • Provide Jigsaw clients with a responsive service that displays an understanding of adoption
  • Provide information and support for clients accessing their adoption information.
  • Provide searching and intermediary assistance to clients wishing to have contact with birth relatives.
  • Provide emotional support and short-term counselling and make referrals for longer-term therapeutic counselling.
  • Develop and facilitate therapeutic and educational workshops based on identified needs.
  • Maintain well-documented case notes on the Jigsaw client database.
  • Establish and maintain positive relationships with government and non-government services.
  • Maintain respectful and positive relations with stakeholders in the post-adoption
  • Contribute to Jigsaw’s newsletter, resources and planning/facilitation of workshops and events.
  • Participate in meetings, supervision with the Team Leader and external professional supervision.
  • Maintain statistical records and provide reports as required to support accountability in practice.
  • Participate in annual individual performance reviews and planning, and professional development.
  • Provide administrative support to the Team Leader and the Jigsaw Management Committee
  • Commit and contribute to a safe workplace as per the Work Health and Safety Act 2011.

Key Selection Criteria

  1. A degree in social work, psychology, counselling or a related field.
  2. Demonstrated experience in the provision of client services, including information provision, emotional support and short-term counselling and referrals via telephone, face-to-face and short-term counselling and referrals via telephone, face-to-face and online.
  3. Demonstrated knowledge and understanding of the issues related to the experience of adoption.
  4. An understanding of the current post-adoption context in Australia.
  5. An understanding of the processes for accessing adoption information in Queensland.
  6. Excellent communication and interpersonal skills, including advocacy, referral and record keeping.
  7. Demonstrated experience working with local networks, agencies, and communities.
  8. Proven ability to use IT systems including personal information and case management systems (e.g. SRS/InfoXchange), data collection, Word and email.
  9. Demonstrated experience working collaboratively within a team.

Please submit a resume and cover letter outlining your interest in, and suitability for, the role.

This position is a 12-month contract, part-time hours.


Address: 505 Bowen Terrace
Suburb: New Farm
Postcode: 4005


Name: Helen Angela Taylor

Position Description:

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