Learning Mentor

Employer: Logan East Community Neighbourhood Association

Region: Logan

Closing Date: 2 August 2019

Job Description:

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Learning Mentor (Casual) Position Description

Position Title:

Learning Mentor


26 hours per week for 42 weeks

Team/Program area/Location:

Logan East Community Neighbourhood Association Inc.

Cnr 53-57 Cinderella Dr and Vanessa Blvd, Springwood, Qld 4127


Reports to:

Manager: Community Liaison, Program Innovation and Administration


September 2019 to June 2020

Probationary period:

4 weeks

Award/certified agreement:

SCHADS 2.4 Casual (42 weeks total)


“To be an inclusive organisation that supports and encourages the participation and contribution of all community members to improving community life.”


“To advocate and provide for the charitable needs of the community, and to preserve a place that encourages participation and builds relationships within the local community, providing information and referrals, assistance and services to fulfil community needs.”


ü Acknowledging diversity of knowledge;

ü Being flexible and adaptable;

ü Respect for each other;

ü Supportive of each other;

ü Listening to each other;

ü An honest approach;

ü Acceptance;

ü Showing empathy;

ü Teamwork;

ü A family approach and perspective

ü Non-judgmental;

ü Good communication


“Building better lives.”


Logan East Community Neighbourhood Association Inc. (LECNA) was established in July 1990. Our first premises were officially opened by former Logan City Mayor Rod Golledge in May 1991. Now, LECNA leases the Springwood Community Centre also known as the Logan East Community Neighbourhood Centre from the Logan City Council. We govern and manage the centre; it is our home and the base for most of our activities. LECNA currently has two Managers, an Operations Manager and Manager: Community Liaison, Program Innovation and Administration, who with a team of staff and volunteers work together to support our local community to build better lives.


LECNA has won many awards for community services over the years, in particular, the David Steele Memorial Award in 1994 and 2000. LECNA has been awarded The Business Achievers Award for Community Service/ Non-profit organization for five consecutive years from 2003 to 2007 and was a finalist from 2008 to 2011.


LECNA manages and operates Logan East Community Neighbourhood Centre. It is open to the public on Mondays to Thursdays from 9.00am to 4.00pm and on Fridays from 9.00am to 12 noon. The Centre has two fulltime Managers who manage the day to day activities of the Centre, with the assistance of another full- time staff member and 4 part time staff and approximately 40 volunteers


LECNA has been delivering a unique life skills education program to the community (both funded and unfunded) for over 20 years. This incredible ten-week program covers topics ranging from managing emotions, effective communication, understanding how the brain works and cognitive behavioural therapy. This ten week program has traditionally been offered 4 times a year at the centre. We want this person to deliver this program to SQW participants and others. Skilling Queenslanders for Work is a new program for LECNA and we are excited to be assisting diverse job seekers to successfully participate in the local labour market and help local businesses meet their staffing needs. We will be offering 3 blocks of a 12 week program of Certificate 2 in Food Processing with Workplace Training Strategies.



This role will be responsible for managing the participants of the Skilling Queenslanders for Work Food Processing program. The Learning Mentor role will seek referrals, source employment and work placement options for students, support mentors and support SQW participants. They will also be responsible for measuring outcomes and following up participants post-training. The Learning Mentor needs to be a confident, self-motivated, technology savvy with the ability to work with a range of clients and stakeholders.


· Develop marketing and promotions strategy and resources targeting local community for SQW.

· Meet key performance indicators with regard to participant enrolment, training completion and employment outcomes for LECNA’s SWQ program.

· Effective and engaging delivery of the Life Skills education program for SQW participants by liaising with the employment service provider staff delivering the program.

· Resource, plan and deliver a range of group-based and/or individual client support and job readiness activities (such as programs/career information sessions, job readiness workshops, one-on-one intensive job search support and interview coaching, industry visits, guest speakers).

· Actively engage relevant local employers to secure work experience opportunities and post-program employment for program participants.

· Measure, analyse, evaluate and report on program outcomes to the LECNA Board and relevant stakeholders.

· Work within the ethos and values of Logan East Community Neighbourhood Association.



1. Engagement of new organisations as referrers to the program.

2. Consistent achievement of set program client outputs and outcomes as agreed with Management, including referrals, attendance, and case plan development and goal achievement.

3. Effective management and monitoring of the Life Skills Education Mentor program for SQW participants including individual goals, retention and referrals.

4. Skilling QLD’er for Work Food Processing students are supported to maximise the chances of achieving the goal of over 50% of those who complete the course gaining employment and at least 65% completing the certificate.

5. Maintenance of an organisational culture consistent with the purpose, mission, values and motto statements of LECNA;

6. Establish and maintain a collaborative, harmonious and effective working relationship with the LECNA Managers and other staff and volunteers.


1. Excellent written and verbal, particularly interpersonal communication skills, including the ability to develop positive working relationship with a range of external stakeholders including individuals, service providers, training organisations and employers.

2. Demonstrated knowledge of Australian job search techniques and application processes and the underpinning employability skills employers look for in candidates.

3. Skills in undertaking comprehensive risk assessments, intensive case management and coordination, ability to manage and monitor the Life Skills Education program and support the delivery of SQW.

4. A proven ability to work without direct supervision, exercising a high degree of initiative, judgement and decision making in individual case work while fostering a strong team environment.

5. Demonstrable experience in the delivery of human services programs, preferably with a training and employment focus.

6. Relevant tertiary qualifications in Social Work, Psychology, Social or Behavioral Sciences from a recognised tertiary institution or equivalent. Eligibility for membership of PACFA, APS, AASW, or similar recognised professional association is also required.

7. Facilitation skills and the capacity to develop knowledge and understanding of the content and pedagogical practice of the life-skills course needed in order to be able to teach the course.

8. Thorough understanding of current (Federal and State) Government employment and training priorities and frameworks, as well as funded services and initiatives.


· Experience in planning and supporting the delivery of Skilling Queenslanders for Work or similar training and employment programs.

· Certificate IV in Training and Assessment.


Applicants are required to have or be eligible to apply for a Blue Card/Working with Children Check. You must have your own transport and access to laptop/phone. Please apply to Gillian: e: gillianlecna18@gmail.com P: 38084529 by 2nd August 2019.


Address: 53-57 Cinderella Drive
Suburb: Springwood
Postcode: 4127


Name: Gillian Marshall-Pierce

Position Description: