Program Support Administrator (Quality Focus)

Employer: QuIHN Ltd

Region: Brisbane

Closing Date: 27 September 2019

Job Description:

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About the business

QuIHN is a statewide, not for profit, and non-government health service which provides a variety of health services to illicit drug users throughout Queensland across three service areas: 

  • Therapeutic Services;
  • Harm Reduction Services; and
  • Better Access Medical Clinic.

QuIHN is committed to providing a professional, quality, inclusive, and non-judgemental service built on honesty, integrity and transparency and underpinned by a social justice framework that respects diversity and difference. 

About the role

The Program Support Administrator is a newly created role, to support the effective operations of the corporate support and program teams; through data collation, cleansing, analysis and reporting, plus the application of QuIHN’s policies and procedures with a focus on the quality and safety frameworks.

  • Assist the Quality Manager to coordinate the implementation of approved quality and risk actions, through:
  • Manage access and resolution of requests from staff of the Quality Management System (Qudos)
  • Accurate documentation and recording of progress against the quality policy and objectives
  • Monitor and correct recorded data in Quality management system and assist with Internal Audits
  • Champion effective quality management and support and train staff on the system
  • Support Program Teams in relation to Data and Reporting
  • Review, correct and cleanse data
  • Prepare and present data for reporting
  • Draft, edit, format and proofread company documents in line with company procedure

Benefits and perks

QuIHN encourages a positive work environment and individual career development by providing for team building opportunities, individual learning and development plans, supervision, professional development funds, safe and support work practices and flexible working arrangements to assist employees in managing a work/life balance.

Skills and experience

Someone who is passionate about their work and the health outcomes of both clients and the broader community.

  • Tertiary qualification in relevant field
  • >2 years’ experience in a similar role
  • Highly organised to meet tight deadlines and proactively looking for areas of improvement
  • Advanced of competency in Microsoft Office Suite (i.e. Word, Excel, Access, Outlook and SharePoint)
  • Understanding of Quality and Compliance within the services sector
  • High level of competency in data base management (i.e. Redicase and Qudos or similar)
  • High attention to detail and problem-solving skills
  • Good communication skills to build strong relationships with various stakeholders of the business

Interested in applying?

To enable us to assess your merit, you should apply via Seek with:

  • your current resume, including qualifications and employment history.
  • a short statement (of no more than two (2) pages) demonstrating your experience in relation to the “Key Responsibilities” and how you fit “What we’re looking for”, as well as outlining your motivation to join QuIHN.

Applications close 27 September 2019.

If you have not been contacted within two weeks of the closing date of the advert, unfortunately your application has been unsuccessful.


The application form will include these questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience in an administration role?
  • What’s your expected annual base salary?
  • Which of the following Microsoft Office products are you experienced with?
  • Do you have a current Australian driver’s licence?



Name: Caroline Wilson