Quality and Service Delivery Coordinator

Employer: Inala Youth Service

Region: Brisbane

Closing Date: 8 June 2020

Job Description:

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  • Great supportive team culture and flexible work environment
  • Support our commitment to delivery of safe, quality services to vulnerable people
  • Varied and rewarding role

This is a great opportunity to join a successful, well-respected community based organisation and play your part in helping young people and their families to get their lives back on track.

IYS has a strong commitment to the delivery of engaging, safe, quality services for children, young people and their families. This newly created role will drive this commitment, taking a lead role in coordinating, documenting and communicating IYS’s quality, risk and safety management practices.

IYS adopts a strengths based, trauma informed, restorative, culturally safe framework to support children, young people and their families. Our team provides a range services, including bail support, training, youth justice responses, housing and homelessness, family and generalist supports to assist young people to address challenges in their lives and make positive change through a mix of practical and therapeutic interventions and the creation of opportunities for positive social participation.

We are seeking a dynamic, experienced quality and service delivery coordinator to provide a high standard of operational innovation, continuous improvement implementation, and team development support to further develop IYS’ service delivery activities and excellent reputation.

This role is perfect for a team player who enjoys a healthy mix of collaborative and autonomous work. You should be adaptable and enjoy working in a fast-paced environment on projects that create social good.

This role offers a flexible 30 hour week, worked across five days Monday – Friday.

Aboriginal and Torres Strait Islander People are strongly encouraged to apply for this position.


Application instructions

Please consider your suitability for this role by reviewing the position description and following the instructions in the employment package to apply.

Please ensure that you respond to the question:

“How do you think service delivery and quality management interact together in a for-purpose environment to ensure positive outcomes for clients, staff and the organisation?”

You must follow the employment package instructions to be considered for this role.

Applications close 9am Monday 8th June 2020.

Shortlisting: 9-10th June 2020.

Interviews to be held: Monday 15 June 2020.


Address: 79 Poinsettia Street
Suburb: Inala
Postcode: 4077


Name: Lisa Evans

Position Description: