Service Operations Manager

Employer: Prospect Community Services Ltd.

Region: North Queensland

Closing Date: 15 July 2019

Job Description:

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Prospect Community Services Ltd. is currently seeking a highly-skilled Service Operations Manager to join its Charters Towers-based Leadership Team to provide full operational oversight of the organisation’s Disability and Mental Health, Domestic and Family Violence, Community Housing, and Family and Youth Support service areas. This “hands-on” senior role is responsible for ensuring each area delivers quality client-focused services while operating strictly within the organisation’s policy framework, delegations, contractual, legislative and regulatory requirements, and budgetary guidelines.

The successful applicant will have at minimum:

  • Demonstrated experience (minimum three (3) years) in senior management and leadership roles within multifaceted community services organisations, including proven experience in:

  • Operational management in the disability and mental health services, family and youth support, community housing, and/or domestic and family violence sectors;

  • Community/human services contract management, service coordination, and service design and development; and

  • Business resource management (human, technological, and physical);

  • Applied understanding of current legislative and regulatory frameworks, standards, and rules governing community/ human services delivery;

  • Exceptional people management and capability-building skills, and commitment to observing and implementing work health and safety (WHS) requirements;

  • High-level interpersonal, relationship-building, and oral and written communication skills;

  • Sound financial acumen and literacy, and business analytical skills; and

  • Advanced project management capability.

Apply now for this position by submitting a formal Letter of Application addressing all Key Selection Criteria in the attached Position Description, and a copy of your current Resume.

Submit your application electronically to our Chief Executive Officer at [email protected] by no later than 5.00pm on Monday 15 July, 2019.

For more information about the role, contact Ray McColl (Chief Executive Officer) on (07) 4787 4797 or email [email protected]


Address: PO Box 207
Suburb: Charters Towers
Postcode: 4820


Name: Ray McColl

Position Description: