Key Attributes:

Ø  Great attention to detail

Ø  Excellent troubleshooting and problem-solving skills

Ø  Exceptional customer service skills with the ability to build rapport with end users

Ø  Possess good telephone and written communication skills

Ø  A positive outlook on service delivery to a diverse set of clients

Ø  Possess demonstrable experience in some or all of the following:

Ø  Windows Server 2012 to 2016

Ø  Windows 7 to Windows 10

Ø  Active Directory

Ø  Microsoft Exchange and/or Exchange online

Ø  Microsoft 365

Ø  Anti-virus

Ø  Office suite of products (eg Word, Excel)

Key Responsibilities:

Ø  Endpoint (over a range of operating systems) and peripheral troubleshooting and support

Ø  End-user Support

Ø  Onsite Deskside Support

Ø  Educates users in network administration ad usage if required

Ø  User network account management

Ø  Complete daily checklist

Ø  Level 1 administration of active directory and anti-virus

Ø  Performs endpoint patching

Ø  Follows standard operating procedures and published workflow procedures

Ø  Records all activities performed in a Help Desk System