Member profile: Amelia Rowell from CPL

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Amelia shares her thoughts about the Quality Collaboration Network

Amelia Rowell is the General Manager Practise Governance and Risk for CPL. Amelia has been part of the Quality Collaboration Network (QCN) for the past nine years.

Amelia says when she first started attending QCN meetings the sector looked very different. Prior to the implementation of the Human Services Quality Framework (HSQF), there were several sets of standards organisations funded by the Queensland Government had to adhere to, rather than one streamlined process. This meant lots of paperwork, particularly for organisations with multiple funding streams.

“When the idea of a single standard set for state-based services came about, QCN were heavily behind supporting that,” Amelia says.

The network strongly advocated for the more streamlined quality framework to ensure there is a high quality of service provision across organisations.

“The HSQF provides a single point of truth for everyone and allows benchmarking and analysis about how the sector is performing, providing organisations with a continuous improvement approach to quality within their organisations and across the sector,” Amelia says.

One of the key roles of QCN is a mechanism to provide feedback both to and from government departments to advocate for adjustments that benefit organisations and ultimately improve outcomes for people accessing services.

QCN also provides a network of like minded people and peer to peer support, as well as being a place to discuss the practical application of quality frameworks in the human service sector context.

“Smaller organisations get their voices. The QCN Chair makes sure everyone is engaged,” she says.

Amelia says it is beneficial for larger organisations to participate to better understand the challenges happening at the grassroots level.

On a personal level, Amelia says being part of QCN has helped her with her daily work.

“Over the years, it certainly has helped. You meet

like minded people who are dealing with the same challenges and you share in successes.”

One of the biggest achievements for the group this year is being invited to speak at the Certification Body roundtable. The network is invited to speak at the roundtable twice a year, enabling the sector to provide feedback to certification bodies outside of the auditing process to improve the way organisations experience the implementation of the HSQF.

There are approximately 20 active members from a wide scope of organisations – disability, aged care, child protection, multicultural organisations, peak bodies – who attend meetings or participate in forums, and many more members in the background. QCOSS is one of these active members and is committed to assisting with the coordination of the QCN meetings.

Amelia says it is important that QCOSS is involved with QCN. “There is better coordination and participation because of this.”

“QCOSS is a key to the sector as it is not specific to any service type. With QCOSS being engaged, we have a wider footprint around participation in QCN. They can triage and feedback to the right departments and other peak bodies,” she says.

“QCOSS really helps with collaboration wider than what we could because of their membership pool.”

2 December 2019 |Focus area: