Community Services Sector

Queensland’s Community Services Sector provides effective, inclusive human services by supporting communities in building skills, finding solutions and promoting social justice.

The Community Services Sector employs over 100,000 Queenslanders and over 66,000 people volunteer their time to support the Sector and the community. In 2008-09, organisations in the Sector spent $5.2 billion on direct and indirect community service activities (QCOSS, 2010).

A strong and sustainable Community Services Sector is crucial for providing effective and inclusive human services that support communities to build skills and find solutions. The Sector also plays a vital advocacy role to remedy disadvantage in our society. Community services have consistently demonstrated enormous benefits to Queenslanders, including enhanced responsiveness, cost effectiveness, flexibility and innovation.

Investment in the community services sector strengthens these benefits and builds the capacity of organisations to deliver crucial services, ensuring a solid base for preventative approaches.

Community services renewal
Published: Jun 2013
QCOSS is playing a role in the recommissioning across the social inclusion areas – homelessness, domestic and family violence, sexual health, women’s health, youth and youth homelessness.
Local Diverse and Strong
Published: Dec 2012
The Local Diverse and Strong research project has been completed with the underlying assumption that supporting and sustaining organisational diversity is essential to maintain an efficient and effective not-for-profit sector in Queensland.
Health and Community Services Industry profile
Published: Nov 2012
The Health and Community Services Industry contributes $16.2 billion to the state economy each year and provides jobs for more than 272,000 Queenslanders.
Unit Costing Project
Published: Aug 2011
To support organisations in the transition to output based service agreements, QCOSS has self funded the development of a Unit Costing Tool. This is a strategic tool that organisations can use to determine the full-cost of service delivery, including what proportion of services are self-funded. For organisations who have yet to negotiate their output based service agreement, this tool will allow them to determine what level of outputs can be delivered within existing resources. The tool is currently being piloted and will be available on Community Door by late August, early September 2011.
Pay Equity Project
Published: Jan 2011
Information on the federal Equal Remuneration Case, the Vital Services, Decent Pay campaign. This page also includes resources for organisations to lobby for pay equity and funding to match and to address the workforce and organisational implications of their industrial relations obligations.
Media Release Budget maintains key commitments
Published: Jun 2017
Media Release Strong steps towards addressing financial hardship
Published: Mar 2017
Queensland Council of Social Service (QCOSS) welcomes the State Government’s moves this week to empower Queenslanders experiencing financial hardship. Following ongoing advocacy from QCOSS and the community service sector, laws introduced today will offer debtors experiencing financial hardship alternative ways to reduce or pay off the amount they owe to the State Penalties Enforcement Registry (SPER).
Report Social Services Investment Framework: summary of changes
Published: Jun 2014
QCOSS has welcomed the Queensland Government's launch of the new Social Services Investment Framework. We believe that developing and adopting an investment framework for social services in Queensland is critical to providing consistent structure, transparency and accountability across government.
Funding Legislation
Published: Mar 2014
QCOSS recently provided a written submission to the parliamentary Health and Community Services Committee, which is considering a bill introduced to parliament by Minister Tracy Davis MP, Minister for Communities, Child Safety and Disability Services. The Communities Legislation (Funding Red Tape Reduction) Amendment Bill 2014 seeks to streamline the legislation that currently applies to funding arrangements.