Consumer Issues

Confused or concerned about supermarket specials?
Published: May 2015
The Queensland Consumers Association lead the campaign that resulted in most Australian supermarkets now providing grocery unit pricing (price per unit of measure), which makes it easier to compare the price of different brands and product sizes on supermarket shelves.
Media Release Light relief for struggling Queensland households
Published: Apr 2015
The Queensland Council of Social Service (QCOSS) welcomes today’s Australian Energy Regulator (AER) draft Distribution Determination however more needs to be done to help vulnerable Queensland households. The decision to reduce the revenue which Queensland’s electricity network companies will be allowed to recover from costomers over the next five years means that the average household electricity bill will only decrease by approximately $34 in 2015-16.
Media Release Deregulation delay good news for consumers
Published: Apr 2015
The Queensland Council of Social Service (QCOSS) has welcomed the Queensland Government’s announcement today that they will delay electricity price deregulation for 12 months. QCOSS CEO Mark Henley said QCOSS had recommended the delay to ensure a number of critical issues were fully considered and addressed before deregulating electricity prices in South East Queensland, and it was pleased the government had listened.
Game of loans
Published: Mar 2015
ABC’s Four Corners this week exposed the highly questionable practices of so called ‘payday’ lenders. The report found that a growing number of people are sinking ever deeper into debt because they don’t know what they are signing up for or the massive rates of interest being charged.
Media Release New report empowers Indigenous electricity customers
Published: Aug 2014
Some Aboriginal and Torres Strait Islander households in remote Queensland communities are often living without electricity, unable to afford the necessary power cards or unable to buy one due to limited business operating hours, a new report released today has found. The Queensland Council of Social Services’ (QCOSS) report explores the experiences of Aboriginal and Torres Strait Islander customers using electricity pre-payment meters in remote communities.
Report Energising concessions policy in Australia
Published: May 2014
Significant increases in electricity prices in recent times has placed increased pressure on the Queensland Government to improve and redesign their energy concession framework. As we look ahead to further reforms in the future, there is an urgent need for a comprehensive rethink about the future of energy concessions in Queensland and across the National Electricity Market more broadly.