Cost of living

Much of QCOSS' work involves advocating on behalf of Queenslanders from low income households and investigating and highlighting the rising cost of living they face. Our specific work in this area includes energy, water, transport and our new series of cost of living reports.

Water factsheets
Published: Mar 2015
QCOSS has developed some water factsheets to help those who are facing difficulties paying their water bills. The factsheets include information on what concessions and assistance are available, what to do if you can’t pay a water bill and information for tenants.
Energy factsheets
Published: Mar 2015
QCOSS has developed a number of factsheets to help those who are facing difficulties paying their energy bills or who need information on how to reduce their energy costs. The factsheets include tips on saving energy, what concessions and assistance are available and what to do if you can’t pay an energy bill.
Media Release Lights are dimming for the energy market
Published: Jul 2018
Queensland Council of Social Service (QCOSS) says the recommendations in today’s report by the Australian Competition and Consumer Commission (ACCC) on electricity supply and prices is a triumph for consumers. “We know the energy market is not working for consumers – particularly for those on low incomes or experiencing vulnerability”, said QCOSS CEO Mark Henley. “It is great to see this message repeated so strongly in this report.
Submission Submission to the Queensland Competition Authority about Guaranteed Service Level
Published: May 2018
Guaranteed Service Levels (GSL) recognise the essential nature of energy to Queensland households. QCOSS has recently been working with the Woorabinda community on energy affordability and providing energy literacy workshops. Through this engagement QCOSS heard about some outages that significantly impacted on this community. Under the current GSL, the people affected by this outage were not eligible for a payment, despite being without power for almost 24 hours. If this had happened in the Brisbane CBD, a payment would have been triggered after just eight hours.
Submission Submission to Queensland Competition Authority (QCA) Draft Determination
Published: Apr 2018
This submission focuses on issues of most concern to vulnerable customers and in particular we are keen to ensure that regional electricity prices are set in a fair and transparent manner.
QCOSS Submission to the National Energy Guarantee Draft Design Consultation Paper
Published: Apr 2018
QCOSS recently wrote a submission about the National Energy Guarantee outlining concern over the ability of the federal government’s chosen plan to meet its objectives.
Cost of Living webinar series - Changes to State Penalties Enforcement Registry (SPER)
Published: Dec 2017
As part of our Cost of Living webinar series, in December 2017 we held a webinar with the SPER Stakeholder Management team on Changes to State Penalties Enforcement Registry (SPER).
Media Release A light at the end of the tunnel
Published: Oct 2017
Submission Review of the cashless debit card trial and evaluation
Published: Oct 2017
This report reviews the Cashless Debit Card Trial and evaluation focussing primarily on the Final Evaluation Report released by the Australian Government in September 2017. The Evaluation by Orima Research, is intended to evaluate the Trial in the first two trial sites of Ceduna, South Australia and in East Kimberley, Western Australia. As well as analysing the Final Evaluation Report itself, this review also examines the extensive expert commentary on the trial and evaluation.
Media Release Housing costs force age pensioners into poverty
Published: Sep 2017
Queensland couples who rely on the age pension and rent in the private market are at the greatest risk of living in poverty compared to other seniors, according to the Queensland Council of Social Service's (QCOSS) latest Cost of Living Report.

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