Electricity is an essential service for all Queenslanders. Access to electricity that is affordable and reliable is vital to our health, well-being and quality of life. Following the introduction of Full Retail Competition (FRC) in July 2007 which made it possible for some consumers to choose their electricity and gas retailers, energy prices have increased steadily. Responses to climate change will see prices increase even more. QCOSS has been funded by the Department of Energy and Water Supply to work, at the systemic level, on energy issues from a consumer perspective, particularly Queenslanders who are vulnerable and come from low income households.

Energy factsheets
Published: Jan 2019
QCOSS has developed a number of factsheets to help those who are facing difficulties paying their energy bills or who need information on how to reduce their energy costs. The factsheets include tips on saving energy, what concessions and assistance are available and what to do if you can’t pay an energy bill.
Submission QCOSS Submissions on energy hardship guidelines
Published: Mar 2019
QCOSS has been actively participating in consultation on energy hardship guidelines and has made two submissions as well as attending a forum hosted by the Australian Energy Regulator.
Energy Savvy Families 'Bring Your Bill' days
Published: Jan 2019
Join your local champion and QCOSS to find out how to reduce your electricity bills through the Energy Savvy Families program.
Report Energy efficient minimum standards
Published: Dec 2018
One of the amendments of the Housing Legislation (Building Better Futures) Amendment Act 2017 was to introduce a new clause 17A into the Residential Tenancy and Rooming Accommodation Act 2008 (RTRAA) to allow minimum standards for rental properties to be specified by regulation. QCOSS' Energy efiicient minimum standards report presents the results of QCOSS' targeted research and consultation project to identify, assess and prioritise several recommended measures that could be specified as a minimum standard to improve energy efficiency.
Submission Energy submissions
Published: Sep 2018
QCOSS continues to advocate to ensure that all consumers, particularly those experiencing energy stress, should receive the supports they need to manage their bills and stay connected.
QCOSS Energy Savvy Families program champions
Published: Sep 2018
QCOSS Energy Savvy champions are on hand to answer questions about the Energy Savvy Families program.
Report QCOSS Report: Community Energy in Queensland - Renewable energy opportunities for low-income households, renters and the broader community
Published: Aug 2018
This report makes findings and recommendations based on our examination of community energy approaches in Australia, with a view to identify models and features that offer the best opportunity to promote social and economic inclusion for low income and vulnerable customers in the transition to renewable energy.
Media Release Lights are dimming for the energy market
Published: Jul 2018
Queensland Council of Social Service (QCOSS) says the recommendations in today’s report by the Australian Competition and Consumer Commission (ACCC) on electricity supply and prices is a triumph for consumers. “We know the energy market is not working for consumers – particularly for those on low incomes or experiencing vulnerability”, said QCOSS CEO Mark Henley. “It is great to see this message repeated so strongly in this report.
Submission Submission to the Queensland Competition Authority about Guaranteed Service Level
Published: May 2018
Guaranteed Service Levels (GSL) recognise the essential nature of energy to Queensland households. QCOSS has recently been working with the Woorabinda community on energy affordability and providing energy literacy workshops. Through this engagement QCOSS heard about some outages that significantly impacted on this community. Under the current GSL, the people affected by this outage were not eligible for a payment, despite being without power for almost 24 hours. If this had happened in the Brisbane CBD, a payment would have been triggered after just eight hours.