Access to electricity that is affordable and reliable is vital to our health, wellbeing and quality of life.
There have been significant changes to the energy market that have impacted on complexity, service delivery and consumer expectations.
QCOSS continues to advocate to ensure that all consumers, particularly those experiencing energy stress, receive the supports they need to manage their bills and stay connected.
You can find Energy fact sheets and other resources, including our Water fact sheets, at the new Energy and Water ‘Resources for Sector’ hub on Community Door – our new one-stop shop of downloadable resources for use in Queensland by community services sector workers and household consumers.
Free online training course – Understanding energy in Queensland
As you may already know from working with your clients, the energy market itself can create or exacerbate vulnerabilities and hardship. Bills can be difficult to understand, and the factors contributing to the cost of electricity can be wide-ranging.
This free course on our Community Door eTraining platform examines the energy market in Queensland, looking at the supply chain, consumer rights and responsibilities, understanding usage, reading bills, and concessions and hardship provisions. It was developed by QCOSS, with the support of the Queensland Government Department of Energy and Public Works.
Water is essential to everyday life. That’s why QCOSS is committed to ensuring fair and equitable access to affordable water and wastewater services for all Queensland households.
QCOSS provides policy makers with input into policy decisions and regulations related to water, and we help to educate people on issues and policy changes.
We also work with utility companies to make sure that they offer support to consumers who might have difficulty paying bills and we ensure that relevant concessions are available to consumers.
You can find Water fact sheets and other resources, including our Energy fact sheets, at the new Energy and Water ‘Resources for Sector’ hub on Community Door – our new one-stop shop of downloadable resources for use in Queensland by community services sector workers and household consumers.
QCOSS believes that everyone has a fundamental right to housing.
The value of housing is more than physical shelter, it can also provide safety, privacy and social inclusion. Yet not all Queenslanders have access to stable, affordable and accessible housing and the rate of homelessness in Queensland is significantly higher than in the southern states.
QCOSS is taking a lead role in advocating for a supportive accommodation strategy to reduce homelessness across the state through bridging the gap between crisis and long-term housing.
Income support is not working as intended because it does not provide the support people need to get back on their feet. People receiving income support are facing increasing financial pressure to afford basics like housing, food and essential services.
QCOSS supports ACOSS’ Raise the Rate campaign calling on the government to raise the single rate of JobSeeker, Youth Allowance and related payments.
QCOSS continues to research and consult with governments and the community on welfare reforms that unfairly target people experiencing vulnerability.
Neighbourhood centres play a key role in Queensland communities, delivering essential social services.
QCOSS’ research found that centres want the capacity to do more with their communities; operate safe working environments; to support their volunteers; and, to be recognised for their role in the community, but they are stretched to the limit.
QCOSS is fighting for adequate funding and infrastructure to enable neighbourhood centres to respond from a flexible, universal, community development framework.