Energy Savvy Families

  • Energy Savvy Families logo

The Energy Savvy Families Program helps give Queensland households the power to learn more about their energy use and manage their electricity bills.  The program offers eligible customers a digital meter with no upfront cost and the convenience of monthly billing to make it easier to budget.

A combined initiative of QCOSS, Ergon Energy Retail, CitySmart and the Queensland Government, the program is available to selected households by invitation only.

Homes in regional centres across Queensland will receive the digital electricity meter allowing them to pay their electricity bills in smaller, more manageable amounts rather than receiving quarterly bills in an effort to reduce the risk of bill shock. The program acknowledges that while every family is different, everyday essential costs like electricity cannot be avoided.

QCOSS has been working with the local community champions in each region to identify program participants and help answer questions about the program and provide additional education and advice. 

Besides the digital meter and monthly billing, families have access to valuable tools and information including CitySmart’s Reduce Your Juice app and Ergon Retail’s online HomeSmart portal, both designed to help households better understand their energy use and ultimately reduce their energy bills.

Energy Savvy Families program champions

As part of the Energy Savvy Families program, participants will have access to a local champion in their area for support.

They can help with accessing and using tools like HomeSmart Savvy and the Reduce Your Juice app, provide tips to help you save energy, and let you know what concessions and rebates might be available.

Your champion can also help you get the most out of the resources available, including offering internet access so you can use the online components of the program.

The Energy Savvy Families program champions are located at:

Hervey Bay
Hervey Bay Neighbourhood Centre Inc
22 Charles Street, Pialba QLD 4655
07 4194 3000

Toowoomba
East Creek Community Centre
43 Kitchener Street, Toowoomba East QLD 4350
07 4639 2755

Townsville
Family Emergency Accommodation Townsville (FEAT Inc)
9 Carlton Street Kirwan, Townsville QLD 4817
07 4772 1450 or 07 4772 2686

Rockhampton
Anglicare Central Queensland
160-164 Musgrave St, North Rockhampton QLD 4701
07 4837 5300

Cairns
QCOSS
Centacare, 10 Thomas Street, North Cairns QLD 4870
07 3004 6935

More information

Find out more on the Energy Savvy Families program website.