Defining and tracking outcomes is a critical aspect of measuring service quality and performance, and the return on social service investment for clients, communities, organisations, and governments.
The Queensland Government has been working to reduce red tape and the reporting burden on funded organisations for some years now, decreasing the number of performance measures from around 140 to 45 and including outcome measures co-designed by the sector as part of the Outcomes Co-Design process led by QCOSS last year.
The new measures will be included in all Department of Communities, Child Safety and Disability Services (DCCSDS) agreements as they are renewed, with the full roll out due to be completed in the latter half of this year.
Queensland’s social service sector is being fully supported to meet any new reporting requirements or to refine current reporting processes in order to fulfil their contractual obligations. Last year QCOSS and the Queensland Government began piloting an outcomes measurement tool – Partners for Change Outcome Management System (PCOMS) – in a number of services throughout the state. Additional work is continuing to implement the Investment Management Standard (IMS) which is a process for applying common-sense ideas and practices to help organisations direct their resources and achieve the best outcomes from their investments.
QCOSS will continue to work in partnership with DCCSDS to strengthen the sector’s capacity through the implementation of the Strategic Investment Direction in order to improve an outcomes-oriented investment approach and better meet the needs of Queenslanders experiencing vulnerability.