QCOSS South East Queensland retail electricity market monitoring 2016-17

  • An electric meter on the side of a residential structure
Print Friendly, PDF & Email

This week QCOSS made a submission to the QCA which sets out a number of areas that must be monitored including:

  • The impacts for customers on plans with conditional discounts – such as “pay-on-time” discounts – to determine whether customers are deriving the benefits of these deals
  • The actual prices being paid by low income and vulnerable customers, including those in receipt of an Electricity Rebate, applicants to the Home Energy Emergency Assistance Scheme and customers on a hardship program or payment plan.
  • How consumers are faring in terms of understanding the complexity of the market, including fees, terms and conditions.

Read the QCOSS submission on Electricity Market Monitoring 2016-17 in full