QCOSS made a submission to the Australian Energy Regulator (AER) in response to its position paper on a default market offer (DMO) price.
QCOSS supports the intent of a default market offer price, reference bill and reference price especially in that it aims to lower bills for many energy customers that are currently not on the best deal. This includes customers who are on standing offers, on market offers where the benefit period has expired, and those on pay on time discounts that can’t pay on time.
In developing the DMO price we ask the AER to consider:
• It is unconscionable that some customers are paying more than others due to complex market arrangements.
• Compared to the current standing offer, the DMO must be more affordable, reduce bill shock and be easier to understand.
QCOSS’ view is that energy is an essential service and must be accessible and affordable to all customers and
their households, not just those who are energy savvy and can engage with what has become a very complex