This response is the second from QCOSS in a series of submissions we have made into the Queensland Competition Authority’s (QCA) around Guaranteed Service Levels (GSLs). In this submission, QCOSS provided additional commentary to the QCA on the eight key topics:

1. Exempting the distributors from liability for supply interruptions for extreme
weather events
2. Creating new ‘time to respond’ and ‘telephone answering’ GSLs
3. Extending GSL arrangements to supply from microgrids