The Human Service Quality Framework Lunchbox Series (four-part series) - Hosted by HDAA and QCOSS

The 2023-2024 state budget saw a significant investment into the Human Services Quality Framework (HSQF).

HSQF provides a benchmark for quality across community services in Queensland which safeguards individuals, provides organisations with a clear framework for how to deliver services, and increases confidence in government investment in services. 

Ten years after the HSQF was first implemented, the sector, auditors, Certifying Bodies and Queensland Government departments have a wealth of insights into how it could be strengthened and how to improve the HSQF certification process. 

In the wake of the funding announcement HDAA  and QCOSS have partnered to deliver a series of lunchbox conversations about HSQF. We invite you to join us to have the conversations that all stakeholders within the HSQF want to have, particularly around how we use the HSQF and the certification process to improve service delivery and bolster the community services sector. 

Dates for sessions three and four will be confirmed in the new year. 

Session One: The push and pull of the auditing experience – setting things up for collaborative conversations

Held: 20 November 2023, 12.00pm to 1.00pm

Session Two: Quality and culture – enriching and broadening our perspective of quality 

Held: 13 February 2024, 12.00pm to 1.00pm

Session Three: The cost of compliance – how can we manage the rising costs of meeting certification requirements? 

Held: 16 April 2024, 12.00pm to 1.00pm

Session Four: Unpacking HSQS 6.1 

DATE CHANGE: Tuesday, 6 August 2024 from 12:00pm to 1:00pm
(Originally scheduled:11 June 2024)

Indicator 6.1: "The organisation has human resource management systems that are consistent with regulatory requirements, industrial relations legislation, work health and safety legislation and relevant agreements or awards.” is one that some organisation find a challenge to evidence come audit time.

As program budgets are predominantly spent on frontline service delivery, developing and maintaining organisational infrastructure in areas such as human resources can be challenging. We know that having robust human resources practices is critical to maintaining HSQF compliance and supporting the workforce needed to deliver quality services across the sector.

Come along to this final instalment of our HSQF lunchbox series hosted by HDAA and QCOSS for an energising and supportive conversation which will equip you to strengthen your approach to this standard.

Please note: Registering for one session will automatically register you for all four sessions. You will receive a reminder email before each session.

This series is being sponsored by HDAA 

6 August 2024 - 12:00 pm through  1:00 pm