Electricity is an essential service that most households rely on every day for lighting, hot water, food preparation, washing, cleaning, communications and heating and cooling. It is therefore critical that electricity is affordable and accessible to all Queenslanders.
Following several years of rising electricity prices many Queensland households are now struggling to pay their electricity bills and a growing number are finding themselves in financial stress.
QCOSS has developed a number of factsheets to help those who are facing difficulties paying their energy bills or who need information on how to reduce their energy costs. The factsheets include tips on saving energy, what concessions and assistance are available and what to do if you can’t pay an energy bill.
Energy saving tips
A typical household has around 70 appliances in the home. Each one costs money to run, and some even cost money when they aren’t being used. This factsheet offers some simple tips to help reduce the size of your electricity bill at the end of the quarter.
Can’t pay an energy bill
If you are having difficulties paying your energy bills there are a number of options available to assist in making ends meet. This factsheet and brochure outlines ten tips including contacting your retailer, finding out what concessions are available and negotiating a payment plan.
Download the Handy Hints brochure:
Can't pay an energy bill - handy hints brochure (PDF)
Can't pay an energy bill - handy hints brochure (Word version)
Getting a better electricity deal
In South East Queensland, you can choose from a range of retailers offering competitive electricity deals. Shopping around could save you money on your bills. This factsheet offers tips to help you compare offers and find the plan that meets your needs and budget.
Electricity information for tenants
Managing your electricity bills can be a challenge at the best of times, but there can be additional issues to consider if you share responsibility for the bill with other people. This factsheet may be relevant if you share rental accommodation as a co-tenant or sub-tenant of a property.
Energy information for on-supply customers
Some people pay for their energy via a third party in what is known as an 'on-supply' arrangement. This factsheet explains the protections and assistance available for on-supply customers in Queensland.
Electricity rebate for power card customers
Customers in remote communities who pay for electricity by purchasing power cards for card-operated meters may be eligible for the Queensland Government rebates and concessions. Thsi factsheet has more information about the rebates.
QCOSS has delivered a number of workshops and webinars on energy issues to provide information for community organisations who assist clients struggling with energy bills. You can download the presentations and watch recordings of the webinars on Community Door.
For information about Water, visit our Water factsheets page.