First Response Case Worker

Employer: UnitingCare

Region: Brisbane

Closing Date: 12 July 2024

Job Description:

We are currently seeking a motivated individual to join our team of dedicated First Response Case Workers to provide a holistic, trauma informed response to the needs of women and children residing in refuge to address issues relating to experiencing and or witnessing domestic and family violence. This role is based in Chermside.

You will work intensively with families to address issues such as, but not limited to, risk and safety concerns, providing practical and emotional support, linking the families with relevant services to meet their needs and supporting the families to obtain safe and sustainable accommodation free from violence.

Due to the inherent requirements of this programs delivery we require female representation from our Supported Accommodation team, as such we are currently looking for a Female Support Worker. To be a female is a genuine requirement for the position under Section 31 of the Anti-Discrimination Act, 1997


You will have a strong passion for working with women and children in a crisis environment, a thorough knowledge of the impacts of domestic and family violence on women and children, and demonstrated skills in applying this knowledge using a strength-based, trauma-informed framework.

In addition to the above, you will also be required to have:

  • Minimum of a Bachelor Degree in Human Service related field
  • Qld Drivers Licence
  • Working with Children Check (Blue Card)

Please ensure you include your resume, cover letter and selection criteria listed below

1. Possession of a relevant tertiary qualification. Demonstrated skill and practical experience in working with children and families. Experience in the area of homelessness/supported accommodation is preferred but not essential.

2. Knowledge and understanding of the effects of crisis and domestic violence on women and children and homelessness for families; and the ability to respond effectively.

3. Demonstrated ability to provide both practical and emotional support to women and children with an understanding of family interaction and child development

4. Interpersonal and communication skills, that are consistent with strengths based approaches and ethical practice frameworks.

5. Demonstrated professional integrity, with respect to such matters as confidentiality and the best interests of the child.

6. Ability to maintain appropriate records and sound computing skills (including, ideally database skills).

7. Proven ability to work co-operatively within a multidisciplinary team in a complex human services environment.

8. Ability to work within the beliefs, mission, values and policies of UnitingCare Community and adhere to the provisions of the Workplace Health and Safety and other relevant Legislation as they apply to the region’s services.


At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives.

  • Flexible work arrangements to support work-life balance
  • Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
  • A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
  • A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
  • Eligible employees are entitled to 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
  • Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
  • Career development opportunities to challenge yourself, grow and make a meaningful difference

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

  • provide welcoming, safe and nurturing services for children
  • implement measures to prevent child abuse and neglect within our services
  • appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.


Position Description:

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