The Human Services Quality Framework (HSQF) is the Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships’s (DSDSATSIP) system for assessing and promoting improvement in the quality of human services delivered with departmental investment. The HSQF was developed in collaboration with the non-government sector to maintain important safeguards for people using services while streamlining quality requirements.
QCOSS provides a range of supports to assist the sector to implement the HSQF.
Free QCOSS support includes:
COVID-19 and the Human Services Quality Framework
The HSQF team understands that organisations may experience challenges meeting HSQF timeframes as a result of the COVID-19 impacts and supports flexibility where possible.
For organisations under certification – if you have concerns about an upcoming audit or meeting other HSQF certification related timeframes, please contact your certification body to discuss available options which may include remote auditing, rescheduling or extensions of time. Your certification body will action any necessary requests directly to the HSQF team.
For organisations under self-assessment – if you have concerns about meeting the due date for your self-assessment or related timeframes, please contact your departmental contract officer to discuss options for an extension.