The Human Services Quality Framework (HSQF) is the Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships’s (DSDSATSIP) system for assessing and promoting improvement in the quality of human services delivered with departmental investment. The HSQF was developed in collaboration with the non-government sector to maintain important safeguards for people using services while streamlining quality requirements.
QCOSS provides a range of supports to assist the sector to implement the HSQF.
Free QCOSS support includes:
One-on-one or small group support
We can assist organisations that are new to HSQF to implement a quality system and prepare for their quality assessment activities. Organisations can contact QCOSS for support or be referred by their departmental contract officer.
Access resources and training
Free resources available online through the Community Door website. This includes a free HSQF eTraining course (you need to register for a free account to access this course).
Policy templates and supporting documents
These can be downloaded and customised by organisations.
COVID-19 and the Human Services Quality Framework
The HSQF team understands that organisations may experience challenges meeting HSQF timeframes as a result of the COVID-19 impacts and supports flexibility where possible.
For organisations under certification – if you have concerns about an upcoming audit or meeting other HSQF certification related timeframes, please contact your certification body to discuss available options which may include remote auditing, rescheduling or extensions of time. Your certification body will action any necessary requests directly to the HSQF team.
For organisations under self-assessment – if you have concerns about meeting the due date for your self-assessment or related timeframes, please contact your departmental contract officer to discuss options for an extension.
Quality Collaboration Network (QCN)
The Quality Collaboration Network is a peer-led network for those involved in implementing the Human Services Quality Framework within their organisation. It provides an opportunity to share experiences, information and resources on audit and quality matters, as well as identifying common issues across the sector to inform system updates to government.
Monthly meetings offer guest speakers and discussion on a range of topics, while access to peers and experts provides a community of knowledge and experience to draw on for everyday support. Involvement is open to quality, policy or compliance risk professionals working in community services non-government organisations in Queensland.