The Human Services Quality Framework (HSQF) is the Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships’s (DSDSATSIP) system for assessing and promoting improvement in the quality of human services delivered with departmental investment. The HSQF was developed in collaboration with the non-government sector to maintain important safeguards for people using services while streamlining quality requirements.

QCOSS provides a range of supports to assist the sector to implement the HSQF.

Free QCOSS support includes:

One-on-one or small group support

We can assist organisations that are new to HSQF to implement a quality system and prepare for their quality assessment activities. Organisations can contact QCOSS for support or be referred by their departmental contract officer.

Apply for support

Access resources and training

Free resources available online through the Community Door website. This includes a free HSQF eTraining course (you need to register for a free account to access this course).

Visit Community Door
Access eTraining

Policy templates and supporting documents

These can be downloaded and customised by organisations.

Access resources

COVID-19 and the Human Services Quality Framework

The HSQF team understands that organisations may experience challenges meeting HSQF timeframes as a result of the COVID-19 impacts and supports flexibility where possible.

For organisations under certification – if you have concerns about an upcoming audit or meeting other HSQF certification related timeframes, please contact your certification body to discuss available options which may include remote auditing, rescheduling or extensions of time. Your certification body will action any necessary requests directly to the HSQF team.

For organisations under self-assessment – if you have concerns about meeting the due date for your self-assessment or related timeframes, please contact your departmental contract officer to discuss options for an extension.

Find out more

Quality Collaboration Network (QCN)

To enhance best practice within the sector in relation to quality systems, QCOSS regularly convenes the Quality Collaboration Network. The network meets from 9:30am – 11:00am on the third Wednesday of every month, from February to November. The network is a joint initiative of QCOSS and the Human Services Sector with the aim of:

  • enhancing collaborative practice;
  • providing feedback to relevant stakeholders on common issues arising in the Human Service Sector;
  • sharing information, resources and learning; and
  • identifying and discussing compliance matters to provide feedback to the Queensland Government HSQF team.

The Quality Collaboration Network follows a code of conduct to ensure productive and inclusive practice. The group is diverse, with representatives from many service types across the human services sector. The network comes together to learn, share knowledge and collaborate on projects or campaigns of mutual benefit.

To support this, the network expects members to be:

  • respectful;
  • willing to share information and resources;
  • welcoming; and
  • maintain confidentiality of information, stories and perspectives shared in the group.
Register for a QCN meeting
Contact QCOSS with a HSQF enquiry
31 March 2022 |Focus area: